JA Customer Care
Jemez Adventures (JA) was started to highlight the diversity and enjoyment of the outdoors in Jemez country. The Jemez is threatened from all sides - global warming, deforestation, over used and over loved, fire, drought, and floods. The streams and trails of the Jemez need friends that understand what a tremendous outdoor recreation resource it is, and how important is is to protect it for our use and that of future generations. JA guidebooks and map-packs are designed to encourage ethical and safe use of this resource and to build a base of Jemez friends that will support and care for our mountains. Together we can make a difference in preserving this uniquely beautiful place.
It is important to us that your experience with JA products is the best it can be - and that you too will become a friend of the Jemez Mountains. If you are displeased with any JA product please contact us immediately and we will address it quickly and arrange a product replacement, substitution, or refund.
Privacy & Safety
Personal information provided to JA in the course of business is not sold or shared with anyone or any company. Our customer's privacy is a top tier priority at JA.
What We Collect
JA collects the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How JA Stores Information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Third-Party Websites and Applications
JA uses commenting and social media plug-ins and third-party websites. We use those third-party services to interact with visitors and to build our community on social media. We also uses these third-party services to measure the number of visitors to our website, to interact with visitors on the site, and to make our website more useful to visitors.
In such cases, the third-party application may request an email address, username, password, internet protocol (IP) address, and geographic location for account registration or sign-in purposes. JA does not use those third-party websites or services to collect personal information from individuals. Any personal information collected by the third-party website will not be stored or transmitted by JA. JA has no control over or access to specific login information or any other sensitive personal information provide to third-party websites.
Information for Tracking and Customization (Cookies)
JA collects and temporarily stores certain information about your visit to help us to better align our content and the website design with your needs. The information these cookies collect includes:
1. The domain you access our website from
2. Your computer’s IP address
3. The date and time you accessed the site
4. The operating system of your computer
5. The browser you’re using to access our site
6. The Universal Resource Locators (URLs) of the pages you visit on our website
7. Your username, if you’ve logged into the site
8. The URL of site you came from, if you clicked a link there that brought you to our website
We may share this information internally with JA employees or third-party contractors as needed. This information is only used to to improve the website and enhance our visitors’ experience. Raw data logs are only retained temporarily site management purposes.
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
If you do not wish to have cookies stored on your machine, you have the option to turn cookies off in your browser. However, keep in mind that turning off cookies may impact how this website functions. Disabling browser cookies will also impact how other websites you visit store browser cookies as well.
Safety & Security
JA takes the security of your personal information very seriously. We take many precautions to ensure that the information we collect is secure and inaccessible by anyone outside of our organization. These precautions include advanced access controls to limit access to that information to only internal personnel who require access to that information. We also use numerous security technologies to protect all data stored on our servers and related systems. Our security measures are regularly upgraded and tested to ensure they are effective.
We take the following specific steps to protect your information:
(1) Use internal access controls so only limited personnel have access to your information.
(2) Anyone with access to user information is trained on all relevant security and compliance policies.
(3) Servers that store visitor information are regularly backed up to protect against loss.
(4) All information is secured through modern security technologies like secure socket layer (SSL), encryption, firewalls, and secure passwords.
All access safeguards described above are in place to prevent unauthorized access by outsiders to information stored on or transmitted by our systems.
You can do the following at any time by contacting us via the email address or phone number given on our website:
(1) Ask for a list of personal information we have about you, if any.
(2) Request a change, correction, or deletion of your personal information.
(3) Request that we avoid collecting anything in the future (opt-out).
Whenever we collect any sensitive information (such as credit card information), the information is encrypted and securely transmitted. You are able to confirm this by looking for the ‘lock’ icon in the browser address bar, and also confirm that the URL link starts with ‘https.’
Large orders: If you are purchasing 5 or more of the same items contact us for quantity discounts. These discounts range from
5% discount for 5 – 9 of the same items
10% discount for 10 – 20 of the same items, and
15% discount for more than 20 of the same items
JA is open to wholesale arrangements with interested vendors – please contact us for more information. We have wholesale partners in the Jemez/Albuquerque area, and are always interested in expanding that part of our business.
JA currently has no collaborative agreements for co-development of products or services, but we are always interested in collaborative ideas that make sense – contact us.
JA accepts all major credit cards as the only method of payment.